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TeleVisits

Have an important health concern, but you can’t venture out to our office? Arrange for an innovative video “TeleVisit” with your child’s regular provider by calling South Lake Pediatrics’ scheduling line at 952-401-8300.

South Lake Pediatrics has the most up-to-date technology to bring quality medical care to you – wherever you are! During a TeleVisit, you can have a live, one-on-one, personal video appointment with your provider on your computer or smart device. They will be able to address your personal needs remotely for many common conditions and ailments.

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What is a TeleVisit?

A TeleVisit is when your healthcare provider uses technology to care for you – without you having to travel to their office. During your TeleVisit, you and your healthcare provider will see and speak with each other – using a computer, smartphone or tablet.

Your provider will be able to check how you’re doing, diagnose any problem you have, and come up with a treatment plan for you – all by video. It’s one-on-one, personal and feels like a Skype call. And your video won’t be recorded or saved.

What Kinds of Appointments can TeleVisits can be Perfect for?

  • Medication check-ups
  • Mental healthcare consultations
  • Pre-natal visits
  • Lactation follow-ups
  • COVID exposure

How do I Participate in a TeleVisit?

For many people, telemedicine is a convenient and effective way to see their healthcare provider. Before beginning a TeleVisit, make sure that you:

  • Schedule a TeleVisit appointment time by calling 952-401-8300.
  • Have an active Patient Portal account, with username and password
  • Use a desktop, laptop or smart device with webcam, microphone and speakers, and an up-to-date browser such as Safari, Firefox, Chrome or Opera.
  • Plan to sit in a secure, private location with good lighting.

Ready to begin your TeleVisit? Follow these easy steps:

  • Log in to your Patient Portal 15 minutes before the appointment begins. If you can’t access the Portal, you may also access your appointment by clicking on the reminder link sent to your email.
  • Click “Join TeleVisit” in your patient dashboard (or use the email reminder).
  • When the Vitals window appears, it is not necessary to enter any information at this time. Just click “Submit Vitals”.
  • Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam, you will need to attach one.
  • Click “Start TeleVisit” at the bottom of the screen to enter the virtual waiting room.
  • You will begin the face-to-face TeleVisit. Close your browser when the visit ends.
Patient Portal

TeleVisit Constraints:

TeleVisits can be used for only one single patient computer or device. Interested parents should gather around a common device.

TeleVisit Troubleshooting Guide:

  1. Close all other programs and applications on your device
  2. Ensure you are using an approved internet browser.


  1. Make sure the webcam and microphone are enabled on your device.
    1. Windows: Settings>Privacy>Camera/Microphone (Let Apps Use My Camera/Microphone=On)
    2. iPhone:
      1. If joining from email link: Settings>Safari>Camera and Microphone options set to “Ask” or “Allow”
      2. If joining from Healow App: Settings>Healow>Enable Camera and Microphone
    3. Mac:
      1. If joining from Safari: Log into the Patient Portal. From the Dashboard Page; Safari>Settings for This Website…>Camera and Microphone options set to “Allow”
        1. Close out of Safari, open a new Safari and re-log into the Patient Portal (this only needs to happen once)
  2. Log out of the Patient Portal or Healow application and relaunch the TeleVisit
  3. Restart your computer or smart phone

Join the South Lake Pediatrics Family

With a legacy grounded in quality and kindness, South Lake Pediatrics welcomes you to a healthcare experience tailored to your family’s unique needs. Enjoy our professional care, affordable options, insightful education, and easy access – all wrapped in a warm and personalized approach.

Become a Patient